Food Truck Finder ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• What personal information we collect
• How we use and store your information
• Who we share information with
• Your rights regarding your personal information

By using Food Truck Finder, you consent to the collection and use of your information as described in this Privacy Policy.

2.1 Personal Information

We may collect the following personal information:

All Users:

• Name (full name or display name)
• Email address
• Encrypted password
• Account preferences and profile information

Food Truck Vendors (Additional):

• Business name and ABN (if applicable)
• Business address and contact details
• Phone number
• Business operating hours and locations
• Menu information and pricing
• Business photos and logos

2.2 Location Data

We may collect:

• Approximate location derived from IP address or user input
• Precise location only when you explicitly grant permission for map and nearby search features

Location data is used solely to provide and improve location-based services within the Platform.

2.3 Usage Data

We may collect information including:

• Pages viewed and features used
• App interactions and usage patterns
• Device type and browser information
• Access times and dates
• Error reports and diagnostics information

2.4 Cookies and Similar Technologies

We use cookies and similar technologies for authentication, preferences, analytics, and improving user experience. You can manage cookie preferences through your browser settings.

3.1 Platform Services

We use information to:

• Create and manage user accounts
• Display vendor listings and business information
• Enable map and location-based search features
• Process subscriptions and payments
• Send account-related notifications
• Provide customer support

3.2 Platform Improvement

We use information to:

• Analyse usage patterns and improve features
• Monitor platform performance and reliability
• Test new functionality
• Improve overall user experience

Analytics information may be aggregated or pseudonymised where appropriate.

3.3 Communication

We may use information to:

• Respond to support enquiries
• Send important platform updates
• Notify vendors regarding subscriptions and account activity
• Send optional marketing communications where consent has been provided

3.4 Legal and Security Purposes

We may use information to:

• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect users and platform security

4.1 Data Storage

• Data is stored on secure cloud servers.
• Servers may be located in Australia or overseas with appropriate safeguards.
• Backups are encrypted and securely maintained.

4.2 Security Measures

We implement security measures including:

• Industry-standard password hashing and encryption
• Secure HTTPS connections
• Access controls and authentication measures
• Regular security updates and monitoring

Payment information is processed securely by third-party payment providers such as Stripe and Square. Food Truck Finder does not store full payment card details on its servers.

4.3 Data Breach Protocol

In the event of a data breach affecting personal information, we will:

• Take immediate steps to contain and remediate the breach
• Notify affected users as soon as practicable
• Notify the Office of the Australian Information Commissioner (OAIC) where required by law

We may share limited information with trusted service providers.

5.1 Payment Processing

Third-party payment providers, including Stripe and Square, may process payments on our behalf. These providers have their own privacy policies and security standards.

5.2 Analytics

We use analytics services to improve platform performance and user experience.

5.3 Hosting and Infrastructure

We use secure cloud hosting providers and infrastructure partners that implement appropriate security measures.

5.4 Mapping Services

We use mapping services, including OpenStreetMap, to provide location and mapping functionality. Location information is only used when location-based features are accessed.

We do not:

• Sell personal information to third parties
• Share personal information with data brokers
• Use personal information for unrelated purposes

Under Australian privacy laws, you have the right to:

6.1 Access Your Information

• Request access to your personal information
• View information held about you
• Access your account settings

6.2 Correct Your Information

• Update incorrect information
• Edit profile and business information
• Request corrections where necessary

6.3 Delete Your Information

• Request deletion of your account and personal information
• Request removal of information no longer required

Certain information may be retained where required by law.

6.4 Opt Out of Communications

• Unsubscribe from marketing communications
• Manage notification preferences
• Continue receiving essential service communications where necessary

To exercise these rights, contact us via the Contact Support page.

We retain personal information only for as long as reasonably necessary to:

• Provide platform services
• Comply with legal and taxation obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

Deleted accounts are generally removed within 30 days unless retention is required by law.

Food Truck Finder is intended for users aged 13 years and over.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Some service providers may be located outside Australia.

Where information is transferred internationally, we take reasonable steps to ensure:

• Appropriate data protection safeguards are in place
• Information is encrypted during transfer where appropriate
• Providers implement privacy standards consistent with applicable laws

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date. Significant changes may also be communicated to registered users.

Continued use of Food Truck Finder after updates constitutes acceptance of the revised Privacy Policy.

If you have concerns regarding how we handle your personal information, please contact us. We aim to investigate and respond to privacy complaints within 30 days.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Food Truck Finder

Website: https://foodtruckfinder.me

Email: support@foodtruckfinder.me

For privacy enquiries or requests relating to your personal information, please contact us using the details above.